Terms & Conditions

Agreement to Terms

By accessing our website or utilizing the dental services provided by DR. AUSTIN ROBERTS FAMILY AND IMPLANT DENTISTRY, PLLC ("Practice," "we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or website.

Dental Services

Our Practice provides general, cosmetic, and implant dentistry services. All dental procedures are performed by licensed dental professionals. Treatment recommendations are based on clinical examination and professional judgment.

• Treatment plans are personalized and may vary based on individual needs
• Results may vary depending on individual circumstances and compliance
• We reserve the right to refuse treatment at our professional discretion
• Patients must provide accurate and complete health information

Appointments

We value your time and ask that you respect ours. The following policies apply to all appointments:

• Scheduling: Appointments can be scheduled by phone or through our online booking system.
• Cancellations: Please provide at least 24 hours notice for cancellations. Repeated no-shows may result in dismissal from the practice.
• Late Arrivals: Patients arriving more than 15 minutes late may need to reschedule.
• Emergencies: We make every effort to accommodate dental emergencies on the same day.

Financial Policies

We are committed to providing excellent dental care at fair prices. Please understand the following financial terms:

• Payment is due at the time of service unless other arrangements have been made
• We accept cash, major credit cards, and personal checks
• Insurance claims will be filed as a courtesy, but the patient is responsible for any balance
• Estimated costs are provided in good faith but may change based on treatment needs
• Financing options are available for qualified patients

Insurance

We work with many insurance providers to help maximize your benefits. However:

• Insurance is a contract between you and your insurance company
• We provide estimates based on information from your insurer, but final coverage is determined by your plan
• Patients are responsible for understanding their coverage and any deductibles or copays
• Non-covered services must be paid in full by the patient

Informed Consent

Before any treatment, you will receive a clear explanation of the proposed procedure, alternative options, risks, and expected outcomes. Your signature on consent forms indicates your understanding and agreement to proceed with treatment.

Website Use

By using our website, you agree to the following:

• Website content is for informational purposes only and does not constitute medical advice
• You will not use the website for any unlawful purpose
• You will not attempt to gain unauthorized access to our systems
• Information submitted through the website may not be secure; use at your own risk

Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of DR. AUSTIN ROBERTS FAMILY AND IMPLANT DENTISTRY, PLLC and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

Limitation of Liability

To the fullest extent permitted by law, our Practice shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee. Any disputes arising from these terms shall be resolved in the courts of Hamilton County, Tennessee.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the revised terms.