Privacy Policy

Introduction

At DR. AUSTIN ROBERTS FAMILY AND IMPLANT DENTISTRY, PLLC ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our practice or use our website.

Information We Collect

We may collect information about you in various ways, including:

• Personal Information: Name, email address, phone number, mailing address, date of birth, and Social Security number (for insurance purposes).
• Health Information: Medical and dental history, current medications, allergies, X-rays, treatment records, and insurance information.
• Payment Information: Credit card numbers, billing address, and other payment details.
• Website Data: IP address, browser type, referring URLs, and pages visited on our website.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our dental services
• Process appointments and payments
• Send appointment reminders and follow-up communications
• Respond to your inquiries and provide customer support
• Comply with legal obligations and healthcare regulations
• Protect against fraudulent or illegal activity

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA's Privacy Rule and Security Rule. We maintain physical, electronic, and procedural safeguards to protect your PHI.

Information Sharing

We may share your information with:

• Insurance companies for billing and claims processing
• Other healthcare providers involved in your care (with your consent)
• Third-party service providers who assist in our operations
• Law enforcement or government agencies when required by law

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

Your Rights

You have the right to:

• Access and obtain a copy of your health records
• Request corrections to your personal information
• Request restrictions on certain uses of your information
• Receive an accounting of disclosures of your PHI
• File a complaint if you believe your privacy rights have been violated

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

Children's Privacy

We provide dental services to patients of all ages, including children. For patients under 18, we collect information from parents or legal guardians as required for treatment. We do not knowingly collect personal information from children through our website without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.